All of our e-bikes ship with the following items:

- Your brand new Superfunebike

- Battery and charger

- Multi-purpose tool to assist with assembly

- Superfun instruction

-Superfun Warranty

If you see a stain on the scooter body, wipe it off with a damp cloth. If the stain doesn't come off, smear some toothpaste, brush it off with a toothbrush, and then wipe it off with a damp cloth. If you see scratches on the plastic parts, polish them with sandpaper or other abrasive material.

Note

• Do not use alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to clean the scooter as this may cause serious damage.
• Do not use high pressure water jets to clean the scooter.
• During cleaning, make sure the scooter is off, unplug the charging cable and close the rubber cover, as water leakage may cause electric shock or other major problems.
• When the scooter is not in use, keep it indoors in a dry and cool place. Do not leave it outside for long periods of time. Excessive sunlight, excessive heat and cold will accelerate tire deterioration and affect the life of the scooter and battery. 

• Always charge the battery before it runs out of power to extend the life of the battery. The battery pack performs better at room temperature and less well below 0°C. For example, below -20°C, the riding range is half or less than normal. When the temperature rises, the riding range is restored.
• The scooter can only use the original battery and the scooter can only be charged by the original charging adapter included with the scooter. (or a compatible battery model or charging adapter model approved by the manufacturer)
• Do not leave the battery in an environment where the ambient temperature is above 50°C or below -20°C (e.g., do not leave the scooter or battery pack in a sun-drenched vehicle for an extended period of time)
• If the scooter is expected to be idle for more than 30 days, keep the battery fully charged and in a dry, cool place.
• Remember to recharge the battery every 30 days to protect it from potential damage beyond the limited warranty.

To protect your safety, please read the safety tips before purchasing.

1. 1Scooters are intended for riders 16 years of age and older. Do not ride a scooter if you have reduced physical, sensory, or mental abilities. Riders who lack experience or knowledge should drive with caution. 
2. This electric scooter is a recreational device. However, once it is in a public area, it is considered to be a vehicle and is subject to any risks associated with vehicles. For your safety, please follow the instructions in the manual and the traffic laws set by the government and regulatory agencies.
3. Also, you should understand that risks can not be completely avoided because others may violate traffic laws and drive carelessly. The faster a scooter goes, the longer it takes to stop. On smooth surfaces, scooters may slip, lose their balance, or even cause falls. Therefore, you must exercise caution and maintain the proper speed and distance especially if you are not familiar with the area.
4. Riding at a high speed or speed that is not appropriate for the current conditions (adverse weather conditions, poor ground conditions, etc.) may result in a potential loss of stability or loss of control. To reduce any risk, you must follow all instructions in this user manual. Be careful when folding and unfolding the product, it can fall off and cause injury.
5. Inspect the scooter before each use. When you notice loose parts, low battery alarms, tire leaks, excessive tire wear, strange noises, errors, and other abnormalities, stop riding immediately and seek professional support.
6. When riding a scooter, you need to hold the handlebars with both hands to avoid shaking and falling.
7. Always place the scooter on its stand on a flat and stable surface.
8. The most important thing: Wear a helmet and other protective devices when riding, and obey local traffic regulations.

Do not place the scooter with the front side down, as the stand may close and tip the machine.

Packages in the warehouse will be shipped within 48 hours. 

It normally takes about2-7 days (working days)to deliver after being sent out. More details please visit our shipping policy.

Currently, we free shipping to the lower 48 states in the US.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@superfunebike.com